Please note, we are the data controller of your Personal Data.
What information do we collect?
We collect both Personal and Anonymous Data.
“Personal Data” shall mean data that allows someone to identify you, including, your name, mailing address, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.
“Anonymous Data” shall mean data that is not associated with or linked to your Personal Data; Anonymous Data does not permit to identify individual persons.
We may collect Personal Data, such as your first and last name, date of birth, e-mail and mailing addresses, government issued ID, photo, biometric information (including but not limited to device fingerprinting) and password when you use our Site.
We may also collect other Personal Data provided by third party identity verification services or via social networking websites.
Services such as two-factor authentication may require our collection of your phone number. We also may link that phone number to your mobile device identification information.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
We also collect other types of Personal Data that you provide to us voluntarily when seeking support services, such as email, information submitted via online form and other contact information, or other information provided to support services staff.
In case you let us know your location by allowing your mobile device or computer to send us your location, we may store that information as well.
We may collect other data, including but not limited to, referral URLs, your location, blockchain analytics information related to blockchain addresses you provide.
Some information may be collected automatically:
Our servers (which may be hosted by a third party service provider) collect information from you about your browser type, operating system, Internet Protocol (“IP”) address, domain name, and/or a date/time stamp for your visit.
We gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data.
We retain information on your behalf, such as transactional data and other session data linked to your Account.
What happens if you fail to provide your Personal Data
We ask you to provide us with your Personal Data only when it's needed therefore if you fail to provide us with the requested data, we may not be able to perform the services for you. We’ll notify you accordingly and may close your account.
How do we use your Personal Data
We only use your Personal Data when the laws allow us to do so. Here are the most common reasons for us to use your Personal Data:
- We have to comply with a legal or regulatory obligation;
- It is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights must not override those interests;
- We have to perform the contract we are about to enter into or have entered into with you.
- We may process your Personal Data without your knowledge or consent where this is required or permitted by law.
We use your Personal Data in the following ways:
- To create your Account on our network;
- To identify you and perform identity verification through a service provider;
- To send you notifications about your account activity, transaction processing and more;
- To improve the quality of experience when you use our Site and Services;
- To identify, prevent, and report potentially suspicious, fraudulent, or illegal activities;
- To notify you about changes to our Terms and Policies;
- To respond to your requests and inquiries.
All data collected automatically will be used to administer or improve our services.
We use IP address to make our Site and Services perform identity verification and make them useful for you.
We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.
How do we share my personal information?
It may be necessary to disclose your information to law enforcement agencies, regulators, government/public officials, or other relevant third parties to comply with any law, subpoenas, court orders, or government request, defend against claims, investigate or bring legal action against illegal or suspected illegal activities, enforce our Terms, or to protect the rights, safety, and security of us, our users, or the public.
We may share your Personal Data with third party service providers to provide you with the Services that we offer you through our Site; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; to verify your identity; and/or to provide other services to the Company. These third party service providers are required not to use your Personal Data other than to provide the services requested by us.
Our Site may also contain links to other third party websites which are regulated by their own privacy policies. We are not responsible for the privacy policies of these third party websites even if they were accessed using the links from our Site.
What we may request
We may need to request specific information from you to help us confirm your identity and ensure your rights to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
A Cookie is a small amount of data generated by our website and saved by your web browser. It enables our website to remember information about you and, as a result, to serve you effectively. For example, cookies enable our website to remember your login information so that you do not have to enter it every time you return to our website.
Keep in mind that enabling cookies is not necessary for our website to work, it just provides you with better browsing experience.
We will not use information obtained from cookies to identify your personality.
You can disable cookies at any time upon your own discretion. If you do not know how to disable cookies, please, refer to your browser’s help menu.
How do we protect your Personal Data?
We use industry-standard data encryption technology and have implemented restrictions related to the storage of and the ability to access your personal information.
We must note that as of today, no transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.
About children's privacy
Unfortunately, if you're under 18, you can't use our Services. We do not knowingly solicit or collect information from anyone under 18. If we become aware that a person under the age of 18 has provided us with personal information, we'll delete it immediately.
However, we would appreciate if you give us a chance to deal with your concerns before you approach the supervisory authority so please contact us by _________________ in the first instance.
How long does it take us to respond to you? We try to respond to all legitimate requests within one week.
We do not sell your Personal Data.
How to contact us